Refund Policy for KwantumG
At KwantumG, we strive to provide our customers with the best learning experience. However, we understand that there may be circumstances where you might need to request a refund. Please read our refund policy carefully to understand the terms and conditions under which refunds are processed.
1. Eligibility for Refund
- Refunds are only available for courses that have not been accessed or completed.
- If you have purchased a course but have not yet started it, you may request a refund within 7 days of the purchase date.
- Refunds are not applicable for courses that have been partially or fully accessed or where the course materials have been downloaded.
- For any technical issues that prevent you from accessing the course, please contact our support team for assistance before requesting a refund.
2. How to Request a Refund
- To request a refund, please contact our customer support team at support@kwantumg.com with your order details, including the purchase date and course name.
- Our team will review your request and respond within 5 business days.
3. Refund Process
- If your refund request is approved, the refund will be processed to the original payment method used during the purchase.
- Please allow 7-10 business days for the refund to reflect in your account, depending on your payment provider.
4. Non-Refundable Items
- Courses that have been accessed or completed.
- Customized or personalized services, including consulting and special training sessions.
- Subscription fees or recurring payments after the first billing cycle.
- Any promotional or discounted purchases where the terms explicitly state that refunds are not allowed.
5. Cancellations
- If you wish to cancel a course before starting it, please contact our support team. Cancellations are eligible for refunds as per the eligibility criteria outlined above.
6. Changes to this Policy
- KwantumG reserves the right to modify this refund policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically.
7. Contact Us
- If you have any questions or need further clarification on our refund policy, please feel free to reach out to us at support@kwantumg.com.
Thank you for choosing KwantumG. We are committed to providing quality education and are here to support you on your learning journey.